John Alber discusses 6 steps large law firms should consider in transforming client service: 1) understand how to price work, 2) offer fixed pricing and AFAs, 3) optimize processes, 4) identify, propagate and benchmark best practices, 5) automate, and 6) invest in secure, client-focused technology.
It’s the Service Model, Stupid
Source Rethinking Legal|2017-07-15T10:11:09-07:00Apr 15th, 2017|Categories: Post|Tags: AFAs, Knowledge Management, Law Firms, Process Automation, Process Management, Technology|0 Comments
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