Instead of working on separate initiatives inside organizational units, companies have to think holistically about how their operations can contribute to delivering a distinctive customer experience. The best way to do this is to focus on customer journeys and the internal processes that support them. … For law firm professionals, this necessarily means considering both internal stakeholders as well as the clients they support. Corporate in-house teams, in turn, can consider their internal stakeholders and the possible organizational silos that may impact the internal customer journey as they obtain legal service.
The next-generation operating model for the digital world
Source McKinsey|2017-06-26T18:53:00-07:00Mar 27th, 2017|Categories: Post|Tags: Data, Data Analytics, Digitization, Process Management, Strategy|0 Comments