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KM, COVID-19 & the Water Cooler
How will we develop a sustainable way to gather and share knowledge given the potential blend of in-person and virtual exchanges over time?
Consultative Sales and Distribution Channels: How and Why it Matters to Legal Innovation Diffusion
Consultative sales works best when prospective clients are struggling to understand their own business challenges and your products provide the best solutions to those challenges.
The 5 Languages of Legal Operations
5 languages are needed to drive successful operational initiatives. These languages are not taught in (law) school. Speaking even one takes time to develop and master. When looking for talent, start by looking for linguists who can speak the necessary languages to drive and calibrate an astute legal service delivery strategy.
QnA Maker
QnA Maker is a free, online service that enables the creation, training and publication of a Q&A bot. Knowledge and operations professionals may want to explore it to surface otherwise hidden answers and knowledge in your website, intranet, portal, etc.
How Law Firms Can Minimize Write-Downs
In this thoughtful article, Nancy Jessen discusses how law firms can address the reductions in profitability and realization facing the industry. Hint: 1) budget -- create a realistic scope of [...]
Ten Things I Learned or Remembered This Month
Focus on your questions, words, data, processes, talent, and knowledge.
Great Storytelling Connects Employees to Their Work
Leaders can communicate effectively and motivate employees by telling stories.
Service Delivery Review Primer
A thoughtful, suggested approach for in-house teams to formalize a process to evaluate outside counsel, how legal services are delivered, and the value derived.
Honest and Informed Conversations
A thoughtful discussion law firm/client communications (or lack thereof) by Bill Henderson. Be sure to read The Last Mile single PDF regarding the unproductive conversations between law firms and their clients. [...]
5 things your boss wants you to do without having to ask
Your manager/boss wants (at least) five things without having to ask: take the lead, communicate your struggles, be prepared, ask and challenge, and help her help you.