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KM, COVID-19 & the Water Cooler
How will we develop a sustainable way to gather and share knowledge given the potential blend of in-person and virtual exchanges over time?
Institute for the Future of Law Practice
The Institute for the Future of Law Practice (IFLP) is a new nonprofit collaboration between law schools, law firms, corporate legal departments, legal service providers, and legal technology companies.
QnA Maker
QnA Maker is a free, online service that enables the creation, training and publication of a Q&A bot. Knowledge and operations professionals may want to explore it to surface otherwise hidden answers and knowledge in your website, intranet, portal, etc.
How to get the best from workspaces
Offices should be designed to foster collaboration and enable meetings. How often are conference rooms overbooked and/or unavailable? Business leaders should provide the necessary space.
The Deloitte Millennial Survey 2017
Understand your people, your clients & customers. See The Deloitte Millennial Survey 2017. Some takeaways: They are more comfortable with plain, straight-talking language from business leaders; respond to passionate opinions; and identify with leaders who appeal to anyone who might feel “left out” or isolated. While they recognize the value of technology, 51% feel that they will need to retrain at some point and 40% see automation as a threat to their jobs. Looking forward: while millennials see great potential in GenZ, but believe these younger employees will need a lot of support when they enter the workforce.
When the Customer Experience Starts at Home
Successful large organizations think more and more about end-to-end transformations that focus on internal customers—their employees—as well as external ones, to gain a durable competitive edge. Effort to foster [...]
Artificial Intelligence Could Give Managers Half of Their Time Back
People skills and AI -- see short the video: AI. Could Liberate 50% of Managers' Time
IT: The Department You Need to Make Your Best Friend
A presentation from 2016 ACC Annual discussing strategies of working with IT
Design Thinking and Law: A Perfect Match
A helpful introduction to design thinking and its application to the practice of law.
Dare to disagree
Most people instinctively avoid conflict, but as Margaret Heffernan shows us, good disagreement is central to progress. She illustrates (sometimes counterintuitively) how the best partners aren’t echo chambers — and how great research teams, relationships and businesses allow people to deeply disagree.