Through interviews with 10 law department leaders in this area, the ACC presents design, development and implementation approaches of highly effective and diverse metrics models. Department leaders profiled here offer vital advice on how to capture and use metrics results to drive enhanced law department and outside counsel performance. These thought leaders also share resources and tools that have facilitated their development and evaluation of strong metrics practices, in the hopes that these can help other corporate counsel seeking better ways to measure, and ultimately to maximize, their own legal department’s performance.

Leading Practices in Law Department Metrics