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It’s the Service Model, Stupid

Source |2017-07-15T10:11:09+00:00Apr 15th, 2017|Categories: Post|Tags: , , , , , |0 Comments

John Alber discusses 6 steps large law firms should consider in transforming client service: 1) understand how to price work, 2) offer fixed pricing and AFAs, 3) optimize processes, 4) identify, propagate and benchmark best practices, 5) automate, and 6) invest in secure, client-focused technology.

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