In this video from a May 23, 2017 CIO Symposium, Tom Davenport discusses three ways artificial intelligence (AI) is currently being used: 1) robotics and cognitive automation — perform digital tasks (e.g., produce automated investment reports); 2) cognitive insights – deliver granular insights, detect patterns (e.g., identify credit/claims in real time); and 3) cognitive engagement – interact with customers (e.g., virtual digital assistants). Two of the fastest growing areas are robot process automation (RPA) and data integration with machine learning. The speaker offers thoughtful recommendations for leaders/companies considering leveraging AI (~13:40 into the video)
Three Ways Businesses Use Artificial Intelligence
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