Understand your people, your clients & customers. See The Deloitte Millennial Survey 2017. Some takeaways: They are more comfortable with plain, straight-talking language from business leaders; respond to passionate opinions; and identify with leaders who appeal to anyone who might feel “left out” or isolated. While they recognize the value of technology, 51% feel that they will need to retrain at some point and 40% see automation as a threat to their jobs. Looking forward: while millennials see great potential in GenZ, but believe these younger employees will need a lot of support when they enter the workforce.