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Product managers for the digital world

Source | 2017-06-26T18:47:01+00:00 Jun 5th, 2017|Categories: Post|Tags: , , , , , , , |

Some good observations for legal operations professionals to consider as they wear their technology hat, including: “business users increasingly expect a better experience for enterprise software. The modern product manager needs to know the customer intimately. This means being obsessed with usage metrics and building customer empathy through online channels, one-on-one interviews, and shadowing exercises to observe, listen, and learn how people actually use and experience products.” More insights to extract

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