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The article correctly identifies three digital culture deficiencies: 1) functional department silos, 2) a fear of taking risks, and 3) a difficulty in forming and acting on a single view of the customer. Sound familiar?
The exposure of a bank's customer data was caused by a lawyer reviewing documents during the eDiscovery process. The incident highlights the dangers associated with the use of augmented technology and the need for appropriate and regular training.
Before succumbing to all the Artificial Intelligence (AI) hype, define your business need, 2) create a compelling business case, and 3) conduct an effective proof of concept.
Should we be preparing ourselves for massive AI-induced technological unemployment? Andrew McAfee and Erik Brynjolfsson, authors of The Second Machine Age: Work, Progress, and Prosperity in a Time of [...]
With each passing day, we are increasingly living in an algorithmic universe, due to the easy accumulation of big data. How can management provide some kind of check on the sometimes naïve, sometimes sophisticated corporate use of algorithms?
Some good observations for legal operations professionals to consider as they wear their technology hat, including: “business users increasingly expect a better experience for enterprise software. The modern product manager needs to know the customer intimately. This means being obsessed with usage metrics and building customer empathy through online channels, one-on-one interviews, and shadowing exercises to observe, listen, and learn how people actually use and experience products.” More insights to extract