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The 5 Languages of Legal Operations

Source | 2017-11-06T13:38:17+00:00 Nov 6th, 2017|Categories: Post|Tags: , , , , , , , |

5 languages are needed to drive successful operational initiatives. These languages are not taught in (law) school. Speaking even one takes time to develop and master. When looking for talent, start by looking for linguists who can speak the necessary languages to drive and calibrate an astute legal service delivery strategy.

3 New Technology Positions Finding a Foothold in Modern Legal

Source | 2017-06-27T00:20:51+00:00 Jun 12th, 2017|Categories: Post|Tags: , , , , , , , , |

Technology’s impact on the legal industry is spurring a growing market for new in-house Talent — and its not just in e-discovery or cybersecurity. At Legalweek West’s “New Roles in IT for Law Firms and Legal Departments,” speakers shed light on several new and less-noticed jobs currently blooming at law firms and legal departments -- innovation officers, data scientists, and Knowledge Management/ Client Solutions Project Analyst (the last one is so 2000 but always important).

Product managers for the digital world

Source | 2017-06-26T18:47:01+00:00 Jun 5th, 2017|Categories: Post|Tags: , , , , , , , |

Some good observations for legal operations professionals to consider as they wear their technology hat, including: “business users increasingly expect a better experience for enterprise software. The modern product manager needs to know the customer intimately. This means being obsessed with usage metrics and building customer empathy through online channels, one-on-one interviews, and shadowing exercises to observe, listen, and learn how people actually use and experience products.” More insights to extract

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