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2017 Deloitte Shared Services Survey Results

Source | 2017-06-26T18:47:41+00:00 May 16th, 2017|Categories: Post|Tags: , |

Deloitte survey on shared Service Centers. Top highlights include: (1) Robotic process automation is a rapidly emerging technology that will fundamentally change how SSCs operate, slashing the effort for routine tasks and enabling advanced cognitive applications that augment or replace human judgment in knowledge-based processes and (2) knowledge-based processes has doubled or in some cases, tripled since 2013.