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Some good observations for legal operations professionals to consider as they wear their technology hat, including: “business users increasingly expect a better experience for enterprise software. The modern product manager needs to know the customer intimately. This means being obsessed with usage metrics and building customer empathy through online channels, one-on-one interviews, and shadowing exercises to observe, listen, and learn how people actually use and experience products.” More insights to extract
Change management is a demanding challenge for all participants in today’s legal ecosystem. Effective change management strategies are built on relationships. How do you frame a discussion, know what is actually going to change, understand different mindsets, inspire people, communicate value, and build reciprocity? You begin with conversations.
Published by the University of Nottingham, this resource provides an excellent framework as you consider how to assess and manage competencies in 5 areas; 1) achieving and delivery, 2) Drive for Results, 3) Serving the Customer, 4) Quality Focus, and 5) Integrity.
Working out who does what on your project can be a challenge. A RACI chart is a project management tool that helps you do exactly that. In this article the author gives you everything you need to know about producing a RACI chart for your project.
Bad processes won’t fix themselves. Often, they lurk in a kind of power vacuum. Frontline employees aren’t empowered to change them. Leadership overlooks the issue or assumes it’s someone else’s problem. Precisely for that reason, it’s key to put someone in charge. This doesn’t have to be an official or full-time role, but employees need to know there’s a go-to person.