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Planning Your Next Legal IT Strategy Discussion (Part III): Focus on Talent

Source |2019-03-25T20:13:24-07:00Mar 25th, 2019|Categories: Post|Tags: , , , , , , , , , , |

This is the final installment of a 3-part series offering a framework for law firm leaders to discuss and plan a sustainable IT strategy that enables internal and external digital clients of today and tomorrow. In this final installment, we focus on staffing and talent model disruption as an indispensable ingredient to enable a technology strategy that will drive successful future legal practices and business models. In brief, you need people who can see the forest for the trees AND people who can see the trees for the forest.

Planning Your Next Legal IT Strategy Discussion: A Service Delivery Framework (Part I)

Source |2018-12-10T15:43:24-07:00Dec 10th, 2018|Categories: Post|Tags: , , , , , , , , , , , |

This 3-part series offers a framework for law firm leaders to discuss and plan a sustainable IT strategy that grows with internal and external digital clients of today and tomorrow. The framework also supports corporate law department (legal operations) leaders as the analyze and frame their technology roadmap.

Evolve Or Die: Why Digital Transformation Is More Important Than Ever

Source |2017-06-27T18:09:22-07:00Jun 5th, 2017|Categories: Post|Tags: , , , , , , |

The process of modernizing a business to use new tools and technology is one thing, but completely adapting to the digital world means more careful customer and employee relationship. This article discussed why digital transformation is important and suggests some approaches.

Digitizing customer journeys and processes: Stories from the front lines

Source |2017-06-26T18:47:51-07:00May 15th, 2017|Categories: Post|Tags: , , |

Only when a business has defined what that experience should be can it figure out how to build the processes and technologies needed to support it. By digitizing these processes, the business can reduce costs, improve customer experience, capture value, and move to a next-generation operating model. But what does this process of reinvention look like, and how do companies make it work? This article offers an inside view of key stages in a successful transformation. The examples are drawn mainly from financial services, but the lessons apply to any company seeking to reinvent its customer experience. The article offers insights into some helpful approaches that will translate neatly for legal operations professionals.

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