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To Get Consumers to Trust AI, Show Them Its Benefits

Source |2017-06-26T18:50:50+00:00Apr 17th, 2017|Categories: Post|Tags: , |

Artificial intelligence (AI) is emerging in applications like autonomous vehicles and medical assistance devices. But even when the technology is ready to use and has been shown to meet customer demands, there’s still a great deal of skepticism among consumers. This article discusses the value of building trust and communicating the value of AI to increase likelihood of AI adoption.

The Head, Heart and Hands approach to technology adoption

Source |2017-06-26T18:51:58+00:00Apr 1st, 2017|Categories: Post|Tags: , , |

Thoughtful approach for any tech initiative. To define the dimensions of the described adoption strategy, think of your awareness, training and change management efforts in terms of the Head, Heart and Hands approach. You may have come across it in other forms, such as "cognitive, affective and behavioral" (if you’re a psychologist) or, in more common parlance, "thinking, feeling and doing."

Does your company need a Director of Getting Sh*t Done?

Source |2017-06-26T18:52:50+00:00Mar 27th, 2017|Categories: Post|Tags: , , |

Bad processes won’t fix themselves. Often, they lurk in a kind of power vacuum. Frontline employees aren’t empowered to change them. Leadership overlooks the issue or assumes it’s someone else’s problem. Precisely for that reason, it’s key to put someone in charge. This doesn’t have to be an official or full-time role, but employees need to know there’s a go-to person.

I Am an AI Luddite (and Why You Should Be One Too)

Source |2018-02-03T10:58:58+00:00Mar 22nd, 2017|Categories: Article|Tags: , , , , , , , , , , , , , , , , , |

This article discusses potential impacts of Artificial Intelligence (AI) on the legal profession. Specifically, I discuss (i) WHY you should care about AI, (ii) WHAT AI means, (iii) WHERE [...]

Six Things Legal Professionals Could Care [More/Less] About

Source |2017-07-05T11:37:28+00:00Dec 15th, 2016|Categories: Article|Tags: , , , , , , , , , , , , , , , |

Reflections on value, purple people, (right)sourcing, change management, checklists, and Artificial Big Block Data Machines. The year comes to a close. Legal professionals in law firms and departments sprint [...]

A Field Guide for Agents of Change

Source |2017-06-27T00:20:06+00:00Sep 14th, 2016|Categories: Resource|Tags: |

If you are a change agent, you will have to show the way. The author offers a practical guide of tips and tricks to help you lead your organization through the change it needs.

Big Thinkers

Source |2017-06-27T00:18:37+00:00May 2nd, 2016|Categories: Resource|Tags: , |

In this 2016 CLOC Institute session, a broad cross-section of legal experts from law firms, corporations, technology companies, legal service outsourcers, academia and more will engage in a far and free-ranging discussion of the many issues in the industry; look at how everything is supposedly changing but we don't really seem to make any meaningful progress; and discuss what the future of the industry might look like and what we should do now to impact that change positively. Available to CLOC members.

ADKAR

Source |2017-06-27T00:07:48+00:00Mar 15th, 2016|Categories: Resource|Tags: |

The Prosci ADKAR Model is a goal-oriented change management model to guide individual and organizational change. In this article I’ll give you everything you need to know about producing a RACI chart for your project.

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