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The 5 Languages of Legal Operations

Source | 2017-11-06T13:38:17+00:00 Nov 6th, 2017|Categories: Post|Tags: , , , , , , , |

5 languages are needed to drive successful operational initiatives. These languages are not taught in (law) school. Speaking even one takes time to develop and master. When looking for talent, start by looking for linguists who can speak the necessary languages to drive and calibrate an astute legal service delivery strategy.

Manage Change With EQ Skills

Source | 2017-07-10T09:34:01+00:00 May 6th, 2017|Categories: Article|Tags: , , , , , , , , |

Change management is a demanding challenge for all participants in today’s legal ecosystem. Effective change management strategies are built on relationships. How do you frame a discussion, know what is actually going to change, understand different mindsets, inspire people, communicate value, and build reciprocity? You begin with conversations.

To Get Consumers to Trust AI, Show Them Its Benefits

Source | 2017-06-26T18:50:50+00:00 Apr 17th, 2017|Categories: Post|Tags: , |

Artificial intelligence (AI) is emerging in applications like autonomous vehicles and medical assistance devices. But even when the technology is ready to use and has been shown to meet customer demands, there’s still a great deal of skepticism among consumers. This article discusses the value of building trust and communicating the value of AI to increase likelihood of AI adoption.

The Head, Heart and Hands approach to technology adoption

Source | 2017-06-26T18:51:58+00:00 Apr 1st, 2017|Categories: Post|Tags: , , |

Thoughtful approach for any tech initiative. To define the dimensions of the described adoption strategy, think of your awareness, training and change management efforts in terms of the Head, Heart and Hands approach. You may have come across it in other forms, such as "cognitive, affective and behavioral" (if you’re a psychologist) or, in more common parlance, "thinking, feeling and doing."

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