The key to high performance lays not in the content of a team’s discussions but in the manner in which it was communicating. The article discusses three aspects of communication that affect team performance. The first is energy, which we measure by the number and the nature of exchanges among team members. The second important dimension of communication is engagement, which reflects the distribution of energy among team members. The third critical dimension, exploration, involves communication that members engage in outside their team.
The New Science of Building Great Teams
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