Matter Maps for law firms and in-house teams
Thomson Reuters published over 70 matter maps as part of its Practical Law offering. The maps provide a visual overview of the phases of work and core tasks to [...]
Service Delivery Review Primer
A thoughtful, suggested approach for in-house teams to formalize a process to evaluate outside counsel, how legal services are delivered, and the value derived.
How Pharma Giant GSK Got Tough on Fixed Fees
GSK shifted most of its outside counsel work to fixed fees. GSK uses reverse auctions and other measures to evaluate a law firm's value proposition.
Honest and Informed Conversations
A thoughtful discussion law firm/client communications (or lack thereof) by Bill Henderson. Be sure to read The Last Mile single PDF regarding the unproductive conversations between law firms and their clients. [...]
In Legal Field, Blockchain Comes of Age
Blockchain is now part of the dialog and in 3-7 years will disrupt aspects of the legal practice. Some firms are exploring now and others will play catch-up.
Do Your Customers Actually Want a ‘Smart’ Version of Your Product?
Before law firms or in-house teams develop a new product or service offering, they should ask (and answer) these 5 questions.
When Good is Good Enough: Finding The Appropriate Legal Delivery Resources
Law is shifting from selling legal expertise towards a technology- and process-enabled service offering.
A 3-Step Guide to Selecting Apps for Transactional Legal Services
One view of what to look for in contract drafting and review software: does the software fit your mental model (i.e., the way you view contracts are organized to create [...]
The New Paradigm: Predicting and Controlling the Total Cost of eDiscovery
eDiscovery professionals should use a total project cost methodology to analyze, control and predict eDiscovery spend.
5 things your boss wants you to do without having to ask
Your manager/boss wants (at least) five things without having to ask: take the lead, communicate your struggles, be prepared, ask and challenge, and help her help you.